Journey global report is not working | Community
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Andrea_Varela91
New Participant
June 21, 2024
Solved

Journey global report is not working

Hi! I wanted to try this new feature in one of my active journeys, but an error keeps popping up saying:

"There was a problem loading your project. Please refresh the page and try again".

I did that, but nothing happened and there is no way to go back to the other view. What can I do?

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SatheeskannaK
SatheeskannaKAccepted solution
Level 1
June 22, 2024

@andrea_varela91 Take a look at this documentation on the prerequisites for accessing the new reporting interface. As a workaround, if you click on the journeys under the Journey management should take you back to where you were earlier.

Thanks, Sathees
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2 replies

SatheeskannaK
SatheeskannaKAccepted solution
Level 1
June 22, 2024

@andrea_varela91 Take a look at this documentation on the prerequisites for accessing the new reporting interface. As a workaround, if you click on the journeys under the Journey management should take you back to where you were earlier.

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Thanks, Sathees
    Andrea_Varela91Author
    New Participant
    June 24, 2024

    Thanks! 

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