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mustufam5967803
New Participant
May 17, 2024
Solved

Offer Decisiong Test with Event in Journey

  • May 17, 2024
  • 2 replies
  • 1262 views

Hello Team,
I have created Email offers and want to display results based on Offer Priority. I have created Gender rules for different offers, while testing when I trigger event based on different Genders I get the same results.
For Example, In test mode, when I am testing a record with one email id with attribute value for Gender as Male and trigger event I get the correct result but when I change the gender to female and trigger the event with same email id I still see the Gender Male Banner in my Email copy.
May I know, what is the trick here and how to fix this.

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Best answer by mustufam5967803

@sukrity_wadhwa ,

The issue has been resolved, and I have gathered the following key insights:

1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.

2. Offer: Determines to whom the placement should be presented.

2 replies

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
July 10, 2024

Hi @mustufam5967803,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa
M
mustufam5967803AuthorAccepted solution
New Participant
July 10, 2024

@sukrity_wadhwa ,

The issue has been resolved, and I have gathered the following key insights:

1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.

2. Offer: Determines to whom the placement should be presented.

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
July 10, 2024

Thanks for sharing @mustufam5967803! 🙂

Sukrity Wadhwa
Mohan_Dugganab
Mohan_Dugganab
Employee
May 17, 2024

Can you share how your offer rules / eligibility / decision is setup ?

M
mustufam5967803Author
New Participant
May 20, 2024

@mohan_dugganab,

I have created two rules based on Gender(Male and Female), Following is the screenshot of Gender Male scenario

 

In decion rules, The eligibility criteria selected is as follows:

Capping has not been added while configuring offers so that offer could display everytime

 

the challenge here is I am getting the same personalized offer while testing with different genders

 

arpan-garg
arpan-garg
New Participant
May 22, 2024

Hi @mustufam5967803  - In your decision, i can't see any relation between the rules you created for different Gender. Did you added the rule directly in the offer?

 

Thanks,

Arpan

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