Opt out landing page is not working in email content in AJO

Forum|Forum|1 year ago
April 28, 2024
2 replies
1375 views

Hi,

I am inserting an opt out landing page in the email content getting the below error in AJO.

{
"journeyVersionUid": "2e250d08-bc2c-42ef-8245-6728bfae2734",
"orgId": "C73F174362AB26490A495EC6@AdobeOrg",
"error": [
{
"Email": {
"type": "https://ns.adobe.com/aep/errors/CJMMAS-2001-200",
"title": "The opt-out link is not present in the email body.",
"status": 200,
"report": {
"additionalContext": {
"errorLevel": "WARNING",
"variantId": "787df205-9b0f-4237-b370-30e6e6ea1d7c",
"variantName": "",
"source": "MESSAGE",
"channel": "email"

How do I solve this?

Thanks

Monika

Journey Optimizer

Best answer by Mohan_Dugganab

It is a warning “The Opt out link is not present in the email body” and will not break the publishing flow.

If landing page url is used as an optout url, then the above warning is shown as there isn't a way to recognize whether customer is using landing page for optout or not (mainly because of the href not being available in case of landing page scenario when used as an opt out link)

Landing page URL

<a class="arc-link" data-nl-type="landingPage" style="color:rgb(150, 156, 170);text-decoration:underline;" data-landingpage-id="79e58793-d199-44e8-86a6-3d23af76cd44" id="acr-link-48666577" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

Opt out URL
<a class="arc-link" data-nl-type="unsubscription" style="color:rgb(150, 156, 170);text-decoration:underline;" id="acr-link-48666577" href="<landing_page_url>" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

Mohan_DugganabAccepted solution

Employee

It is a warning “The Opt out link is not present in the email body” and will not break the publishing flow.

If landing page url is used as an optout url, then the above warning is shown as there isn't a way to recognize whether customer is using landing page for optout or not (mainly because of the href not being available in case of landing page scenario when used as an opt out link)

Landing page URL

<a class="arc-link" data-nl-type="landingPage" style="color:rgb(150, 156, 170);text-decoration:underline;" data-landingpage-id="79e58793-d199-44e8-86a6-3d23af76cd44" id="acr-link-48666577" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

Opt out URL
<a class="arc-link" data-nl-type="unsubscription" style="color:rgb(150, 156, 170);text-decoration:underline;" id="acr-link-48666577" href="<landing_page_url>" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

M

MonikaAgAuthor

Employee

Yes, right. Because it was an alert/warning I was able to test it and publish it.

Thanks @mohan_dugganab

SatheeskannaK

New Participant

@monikaag, Looks like the issue is with the AJO opt-out landing page on an email not being recognized as an opt-out link. It should be compatible with the one click opt-out or external opt-out type. I would suggest checking with adobe support on this issue.

Thanks, Sathees