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arpan-garg
arpan-garg
New Participant
May 17, 2023
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Possible to call AJO from an external source?

  • May 17, 2023
  • 3 replies
  • 1434 views

Hi,

I have some questions regarding AJO.

The requirement is to send email and push notifications to customers every day at 4 pm, but before sending them, we need to check if the product is available by calling an external API.

Is it feasible to initiate a journey in AJO through an API from an external third party? If yes, how can we accomplish that?

Can we schedule a journey to run at a specific time daily, such as 4 pm?

Additionally, is it possible to make an external API call from AJO? For example, only send the email if the products are back in stock."

 

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    Best answer by Anuhya-Y

    @arpan-garg 

     

    External data sources can help in bringing 3rd product data to AJO.check out https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/data-source-journeys/external-data-sources.html?lang=en

     

    Once External data source configured, can utilize external data in journey, condition (data source) to validate product availability and then send delivery.

     

    Initiate a journey in AJO through an API from an external third party is not possible yet, I believe.

     

    Daily scheduling is possible via journey properties.

    3 replies

    Sneha-Parmar
    Sneha-Parmar
    New Participant
    June 6, 2023

    Custom action can be a solution for calling external API for validation and qualification and include it in the journey. 

      I
      IvanMi1
      Employee
      May 17, 2023

      Hi @arpan-garg  - @anuhya-y is correct that if you want to check and see if the product is available before sending the push you would use an external data source as a condition element in the Journey. 

       

      If you are looking to use an API event to trigger the Journey you can set this up as a custom event following this doc: 

      https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/events-journeys/about-events.html

       

      Another way you can achieve something similar is to configure a Business Event. In this scenario you may have a segment of users that indicated they would like to be notified when a product is back in stock. Once a product returns to in-stock you can trigger the business event, which will target all users in the segment that wish to be notified. 

      https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/events-journeys/about-creating-business.html

       

        Anuhya-Y
        Anuhya-YAccepted solution
        New Participant
        May 17, 2023

        @arpan-garg 

         

        External data sources can help in bringing 3rd product data to AJO.check out https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/data-source-journeys/external-data-sources.html?lang=en

         

        Once External data source configured, can utilize external data in journey, condition (data source) to validate product availability and then send delivery.

         

        Initiate a journey in AJO through an API from an external third party is not possible yet, I believe.

         

        Daily scheduling is possible via journey properties.

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