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Havilah
New Participant
November 22, 2024
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profile across different journeys at same time

Can a profile will be able to present across different journeys at same time ?

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somen-sarkar
somen-sarkarAccepted solution
New Participant
November 22, 2024

Hi @havilah ,

Yes, a profile can be present across different journeys at the same time in Adobe Journey Optimizer (AJO). This flexibility allows you to engage with customers through multiple journeys based on different triggers, conditions, and business objectives simultaneously. The below article gives more details about profile entrance management . Hope this will help.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management

Thanks,

Somen

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5 replies

somen-sarkar
somen-sarkarAccepted solution
New Participant
November 22, 2024

Hi @havilah ,

Yes, a profile can be present across different journeys at the same time in Adobe Journey Optimizer (AJO). This flexibility allows you to engage with customers through multiple journeys based on different triggers, conditions, and business objectives simultaneously. The below article gives more details about profile entrance management . Hope this will help.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/manage-journey/entry-management

Thanks,

Somen

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    Anuhya-Y
    Anuhya-Y
    New Participant
    November 22, 2024

    @havilah Yes

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      HavilahAuthor
      New Participant
      November 22, 2024

      Could you please provide me the documentation link supporting this?

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      Anuhya-Y
      Anuhya-Y
      New Participant
      November 22, 2024

      There are few restrictions where a profile cannot be present multiple times in the same journey at the same time. However, there is no restriction on a profile being present across different journeys simultaneously.

      You can validate this by creating a unitary event and adding it to two different journeys. You will observe that the profile can participate in different journeys at the same time when the event is initiated

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