Recall bankmails ? Is it possible ? | Community
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MailySo2
Level 2
November 18, 2024
Solved

Recall bankmails ? Is it possible ?

Hello,

 

I have a customer journey that sent bankmails and I would like to recall them ? Is it possible ? If yes, can you explain how to do it ?

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Mohan_Dugganab
Mohan_DugganabAccepted solution
Employee
November 18, 2024

Looks like you are using custom actions which is actually performing the send outs. Atleast from the journey side, you are handing off the payload to a REST API end point.

 

You will need to check if the service behind the API end point has the recall facility.

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Mohan_Dugganab
Mohan_DugganabAccepted solution
Employee
November 18, 2024

Looks like you are using custom actions which is actually performing the send outs. Atleast from the journey side, you are handing off the payload to a REST API end point.

 

You will need to check if the service behind the API end point has the recall facility.

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