Sending a custom Action and getting the following Actions failed for "http" and "timed out" | Community
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wen26
New Participant
June 29, 2023
Question

Sending a custom Action and getting the following Actions failed for "http" and "timed out"

  • June 29, 2023
  • 3 replies
  • 1215 views

We have configured the custom action with basic authentication, to send SMS using third-party tools, but when we use them in Journey, we get an HTTP error and Timed Out.
As the following image shows:

 


what could be the reason?

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3 replies

Sukrity_Wadhwa
Sukrity_Wadhwa
Employee
July 24, 2023

Hi @wen26,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa
_Manoj_Kumar_
_Manoj_Kumar_
New Participant
July 3, 2023

Hello @wen26 

 

Could you please share more details on the error codes? Also, does your endpoint require any kind of IP address whitelisting?

     Manoj     Find me on LinkedIn
SatheeskannaK
SatheeskannaK
New Participant
June 29, 2023

@wen26, were any requests you made through custom action succeeded or all of them failed? Do you see requests reaching third-party SMS systems?

Thanks, Sathees
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