Throttling in AJO | Community
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Level 2
June 4, 2024
Solved

Throttling in AJO

Hello,

 

Can someone please explain all the throttling options to me within AJO? I have a client that says the throttling API and manually throttling via journeys through wait conditions are not an option for them.

 

I am open to all suggestions, or if there are not other options, a further breakdown of the API. 

 

Thank you!

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SatheeskannaK
SatheeskannaKAccepted solution
Level 1
June 4, 2024

Got it. You don't see that as a direct option due to the nature of profile evaluation and how they enter the audience. I wish we could have an option for a batch audience when I add a message to the journey it can give the option to throttle the send. But it's unavailable and you must use the options mentioned to handle the throttling.

Thanks, Sathees

3 replies

SatheeskannaK
Level 1
June 4, 2024

@gracepr I believe you don't have any other OOTB options for throttling in AJO other than the options you mentioned. Can you explain how the client would like to have throttling handled?

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Thanks, Sathees
GracePrAuthor
Level 2
June 4, 2024

Hello! 

 

Thank you for the quick reply.

 

Our client has previously used tools that allow them to set a number of sends per hour. Reason being is to not overwhelm their call centers. They have additional use cases, however, this is the most pressing one. 

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SatheeskannaK
SatheeskannaKAccepted solution
Level 1
June 4, 2024

Got it. You don't see that as a direct option due to the nature of profile evaluation and how they enter the audience. I wish we could have an option for a batch audience when I add a message to the journey it can give the option to throttle the send. But it's unavailable and you must use the options mentioned to handle the throttling.

Translate
Thanks, Sathees