What are the possible options to send email from AJO? | Community
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Michael_Soprano
Level 10
April 15, 2025
Solved

What are the possible options to send email from AJO?

1. Through Adobe servers? 

2. Configure Your own email provider (SendGrid, Mailgun), however is it possible to send email directly from AJO campaigns / email node in journey? Or I need to configure Custom Action?

KotiSyamala
KotiSyamalaAccepted solution
Level 5
April 15, 2025

The out-of-the-box Email activity uses the email channel surface, which typically leverages the email domain delegated to Adobe or a custom-managed setup.

 

If you’re using your own email server, you can achieve similar functionality using a Custom Action by passing the necessary email parameters through it.

3 replies

KotiSyamala
KotiSyamalaAccepted solution
Level 5
April 15, 2025

The out-of-the-box Email activity uses the email channel surface, which typically leverages the email domain delegated to Adobe or a custom-managed setup.

 

If you’re using your own email server, you can achieve similar functionality using a Custom Action by passing the necessary email parameters through it.

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Michael_Soprano
Level 10
April 15, 2025

Custom-managed setup - in that scenario - I can use my provider (for example: https://emaillabs.io/en/) and send using Email Activity in journey?

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SatheeskannaK
Level 1
April 15, 2025

@michael_soprano It's possible if the ask is if you want to use a different SMTP. Take a look at this documentation:

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/deliverability/deliverability

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Thanks, Sathees