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We recently discovered an "intended behavior" that smells an awful lot like a bug to me.Our intent is for users to be able to add issues to tasks assigned to them, but not add issues to projects themselves. We set up permissions in such a way as to provide this, but our users are still able to add issues to the projects.We entered a ticket, and after three weeks of research Adobe provided this response:"Our engineers were able to find that when a user has View access to a higher object (such as a program or portfolio), the system is designed to allow those users to enter in issues for projects and tasks. This design has been implemented for quite some time, but our documentation didn't reflect the described behavior. I have included the updated documentation below.User <redacted> has View access to the portfolio of the project where he can add issues. The system will take those assigned rights (on the portfolio level) and it will not be overridden by the selection on the project level (marking for the user to not be able to add issues). In order to prohibit users from adding issues to projects or tasks, you will need to remove view access on the portfolio level."So giving users VIEW access to a high-level object also grants them certain EDIT permissions on lower objects. This is a) not intuitive in any way and b) poor design. There is currently no way to achieve our goal without removing view access to portfolios (which we want them to have). This "link" needs to be broken. If we want a group of users to have edit on an object type then we'll use the existing permissions structure to grant them that access.
Description - Why is this feature important to you - Adobe Target can be integrated with Adobe Dynamic Media Classic (formerly Scene7) to provide Digital Asset Management (DAM) in the Content Library. Once this feature enable we can able to use the content library. How would you like the feature to work - To make this work correctly, Either we have the password field fill with asterisk ("*") / filled circle OR have a kind button which validates a configuration. For EX: we perform check health operation in IMS configuration which shows healthy / unhealthy configuration. Current Behaviour - Currently, If I open the page called scene7setting look like the password field is empty / not required though my configuration working correctly and I can able to use the Replace/Swap Image functionality. If you click inside the password field, then it waiting for password to re-enter again or else it shows an error This experience confused the user who manages the Administration setup in Adobe Target.
We spend a lot for this platform. Features made for Salesforce should be made for D365 as well. Actionable data is the weakest capability in Marketo. D365 users are tired of waiting for enhancements.
We would like to have a Usage Report on filters, views and groupings in an effort to keep WF organized and clean. It would be nice to see who used it last, how many times it has been used and who created it. Whatever is not being used can either be deleted and/or we can follow up with the creator of the filter, view or grouping for further discussion.
Users would like to copy a team or other users when submitting an IT help desk ticket so that the team is aware that the issue has been submitted. A good example would be a network outage - a person submits the ticket and copies the team so that other members of the team don't have to submit tickets. This will cut down on the number of tickets that are submitted for the same issue.
My company runs daily and hourly files. With the old Data Warehouse UI, I could easily find the 'source' file if I wanted to check the settings, made updates to variables or other settings like schedule or delivery method, etc. Now with the new UI, I can't ever find my source files - all I see are the 'completed' runs of my scheduled files and I can never find the 'scheduled' one. I've already opened a ticket about this with Client Care to confirm it's not possible to search by 'status' or 'source file' and he confirmed that it is not possible. It would really help a lot to be able to find those source files for easier editing without wading through pages and pages of completed files.
Description -Function "Copy" to copy documents from one project to another projectWhy is this feature important to you - Currently, you need to download and then reupload documents, which is not efficient.How would you like the feature to work - Additional button "Copy" next to button "Move" in document sectionCurrent Behaviour - function is not implemented. Documents needs to be downloaded and reuploaded again
I looked through the Workfront Outlook add-in documentation and see this documentation:Outlook on the Web: The Workfront add-in is available when using Outlook from a web browser either on a desktop or mobile device. This functionality is also available when using the Outlook Web App.Our users are asking for the plug-in to show in their mobile Outlook (not mobile web outlook). Our IT department didn't see a way to add the Outlook plug-in to the mobile Outlook app. Is it possible to add the add-in to Outlook mobile?
I need to be able to run a trigger when someone is created through a DynamiChat dialog. Can we get a constraint for DynamicChat added?
In the new Workfront experience, when a document with a very long file name is uploaded, the entire filename is not displayed even though there is plenty of room to show more characters.Why is this feature important to you:Often, the remainder of the document name contains important information that we need at a glance. Having to click on the document and then navigate to the details tab to see the full name is inefficient. Users have also noted that the truncation of the project portfolio and name causes similar issues.How would you like the feature to work:Ideally, the full file name should be displayed within the available space in a standard-size browser window. Additionally, the project portfolio and name should be fully visible without truncation, utilizing any available space at the top of the interface.Current Behaviour:Currently, long file names and project details are truncated, requiring users to click on the document and navigate to the details tab to see the full information. This is not efficient and is a frequent complaint among users.
In the new experience, when a document with a very long file name is uploaded, it doesn't show the entire filename despite there being plenty of room to show more characters. Sometimes the rest of that document name has information we need at a quick glance, and clicking on it and then the details tab to see it all isn't efficient.
Would love the ability to copy documents from one project to another so you dont have to download from one and upload to another.
We are experience that maintenance of Tags is hard do to access rights, especially deleting Tags. It must be easier to change the name and/or to delete a Tag that is not wanted or not just any more. It the Tag feature shall work and be trusted by the users the Tag must be spelled right be generic and have some sort of structure. This is work that is always going on - and the need of change and maintenance will always be there. We see misspelled words, not generic enough and the list includes many tests. This is hard to change and make the tool full of "bad data" - and the user experience will drop over time. During the development of AJO there has come better features regarding deleting audiences. When deleting a audience it will be checked it this audience is connected to another audience and/or a journey. If so you get a error message and info about that connections there is regarding the audience you want to delete. We see the need of the same mindset here regarding Tags. All user should be able to change or delete a Tag, but when deleting there should be a check if the Tags is been used somewhere before it is deleted. Changing name should be able as is since this is dynamic data. Is should be able to delete Tags without disable the Tag first. Use of Tags and the need of using Tags is growing along with the extend use of AJO. And if Tags should be used Tags must also be able to be maintained fast and easy, like other features in the tool. With the possibility to also have a folder stricture it would even be more easy and more relevant to use. Today we can create but in a real working environment we cant change and maintain the Tags easy - and will therefor not been used. I see that a good Tag strategy can help us working better with audiences etc where the Tags is part of how we find and target customer.
Currently even Offers with a Ranking score of 0 will be sent back as a response. It should be possible to avoid sending back Offers to the customer based on the value of the Ranking formula (e.g. if the value is 0).Some conditions need to be generally applied without having the risk that someone forgets to apply them. Therefore these conditions are not put into the Offer eligibilities (recurring risk to forget them) but they are put in the ranking formulas so that they are automatically generally applied.
Develop an AJO native connector with Sinch for Instant Messaging (conversation API), likewise, it exists for the SMS Sinch OOTB connector already.Currently, this integration is only possible through the implementation of Custom Action in AJO. This leads, above adding extra effort for custom solutions, to having a different approach for SMS and IM despite using the same destination with Sinch platform.
helloi think that this is a legitimate request from the client : want to log each message content that was sent to their customer.let say they send to the customer SMS that alerts him that he has some action to do until some datethen , when you have the log with what you sent the customer can not argue that he wasn't alertedsame goes for promotions - if the client claim a discount you can prove what exactly sent to him.since this a lot of data to store , the common practice is to save it with expiration date on some storage that our client (not the end customer) has access to it for let say a monththen it is our client responsibility to download it in this period of time, then Adobe remove itNir
I would like to be able to see all dependences that a audience has at all time. Audiences is the beating heart ot the solution and I therefor need to see where these is used to have good control. Today when trying to delete a audience we get a error message it it is in use somewhere. I would like to have more information regarding this. Like showing exactly where it is used, in other audiences, in offers, in Campaigns and in Journeys. This is an extended version of todays error report when trying to delete a used audience. I would also like to be able to manually run this check on every audience just to se it here is any dependencies to this audience.
Description -Why is this feature important to you - Twilio is one of largest providers, and there is no way to directly send Whatapp messages in AJOcurrently AJO can send only JSON messages while Twilio (and maybe other providers) accept only application/x-www-form-urlencoded How would you like the feature to work - built in action for WhatsApp or have the ability to send application/x-www-form-urlencoded with custom action , not just JSON Current Behaviour - According to the documentation for Adobe Journey Optimizer, when configuring a custom action, the Content-Type header is set by default and cannot be deleted. However, the value of this header is expected to be in JSON format. This indicates that the native support for sending payloads is primarily designed for JSON content types, and does not mention direct support for application/x-www-form-urlencoded or multipart/form-data. Therefore, the answer to the question is that Journey Optimizer does not natively support sending payloads in application/x-www-form-urlencoded or multipart/form-data content types.
Description - device information (user Agent) in the tracking dataset Why is this feature important to you - It will give us ability to track if users are more on Mobile or Desktop. Also help to debug in case of clicks not reaching landing pages if the failures are related to mobile or web browser. It will also help to ghost opens (Apple Mail Privacy) from real openers How would you like the feature to work - Getting the details into tracking dataset. Add a report on a breakdown of open and clicks per operating systems, devices and browsers will be a plus Current Behaviour - None Thanks, David
Description -In the context of reporting, the control group holds significant importance. Why is this feature important to you -It is an important marketing KPI in reportingHow would you like the feature to work -We want to compare the same target group/audience who fulfill the same criteria. Then we will compare the contacted vs not contacted customers by sales Kpi. That not contacted customers will be flagged and frozen in the control group. Current Behaviour -It is not available at all for Journeys. I've come across several posts where Adobe has mentioned that this feature is currently unavailable.
In the customer profile UI there is currently no possibility to quickly check Offer eligibilities (for all active Offers). It should be possible in the customer profile UI to check the eligibility of Offers.Operational efficiency when performing testing or investigation tasks required for a customer inquiry.
Currently there is only one fall-back Offer per decision, even if in the decision there are multiple Placements involved. It should be possible to indicate a fall-back Offer per Placements.If there is more than 1 Placement involved in a decision but there is only 1 fall-back Offer per decision, it means that some Placements will not be used as a potetial promotion. This can be sub-optimal in the communication strategy towards the customers.
Currently context parameters can already be used in Offer eligibility rules but only via the API and not via the UI. It should be possible to also use them via the UI.Full use of the UI potential in daily operations, without having to create ourselves an API interface fur daily operational tasks.
I discovered an interesting issue with the Email Performance Report that I will assume less than 10% of Marketo users are aware of. This issue is detailed below in a note at the bottom of this help doc: "Multiple sends from the same campaign to the same person are counted only once." Email Performance Report Help Doc So does that issue mean? For those of us who use tokens all across our Marketo instances and use them particularly to swap in/out content via those tokens for scalability and efficiency, (maybe in an automated nurture) this is a BIG problem. When a person is sent an email from the same campaign multiple times over any timeframe, the Email Performance Report only records a single email send Example Notice the three email sends below. Two of the sends are via the same campaigns. The below report only displays 2 emails were sent - and this is our issue Solution To me, every email send in the activity log should appear on this report. I am unsure what the use case is for the current methodology, where email sends from the same campaign to the same person are grouped together. I would think most customers would just want to report on all email sends and what the outcome of those sends were (bounce,open,click) over the course of time. Two versions of the Email Performance Report would also suffice. For now - it looks like the only solution to this is via API exports of your email activity. For fun, feel free to include in your comments if you were aware of this! Best, Mike
Description - the Journey Optimizer > Browse UI has fixed column widths. This causes problems to quickly assessing information of the Journeys on this UI. Having the ability to resize column widths to my preference will enable agility in navigation and speed to workWhy is this feature important to you - Our naming convention is complex due to a lack of folder structure in the Browse UI, and thus the ability to navigate quickly to our Journeys is limited because the title of the Journeys are cut off. In addition, other columns, such as "last Updated By", or "Published by", get cut off because of how the UI resizes column widths to account for window widthsHow would you like the feature to work - I'd to "drag and drop" the column width to my likingCurrent Behaviour - column widths are not modifiable. They do resize to account for window width, but this does not provide me the agility I would like.
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