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Joe_Francis
Joe_Francis
New Participant
November 1, 2019
Question

603 "Access Denied"

  • November 1, 2019
  • 2 replies
  • 3889 views

We have attempted REST REST API calls for the Cane Bay Partners sandbox that are returning error 603 "Access Denied" even when API User has correct permissions.  We have checked through the admin interface and have confirmed that IP restrictions are not set.  We believe we have set up the user correctly.

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2 replies

jonanuno
jonanuno
New Participant
March 26, 2021

in my case the error was related with the token parameters I wanted to pull users but instead of sending the token using query parameters it has to be using header, I hope this helps

Jonathan Nuño
SanfordWhiteman
SanfordWhiteman
New Participant
November 1, 2019

Not enough information here, please provide traces of the JSON you're sending and receiving and the exact URLs you're trying to access. You will want to redact the client_id, client_secret, and access_token of course, but please keep your report readable. Use the Advanced Editor's syntax highlighter to highlight the JSON (choose JavaScript from the language dropdown).

Joe_Francis
Joe_FrancisAuthor
New Participant
November 4, 2019

Sanford,

Here is the additional information you requested.  Thank you in advance for following up on this.

POST https://204-poc-794.mktorest.com/rest/v1/leads.json?access_token=85a52596-82e4-41e5-9a32-ed9960ec6a5a:sj HTTP/1.1

Host: 204-poc-794.mktorest.com

Accept: application/json

Connection: Keep-Alive

Request-Id: |cf9b0e30-4003b18fddb65ac0.2.

Content-Type: application/json

Content-Length: 198

 

{"lookupField":"email","input":[{"firstName":"Maleine","lastName":"MCCONNON","dateOfBirth":"1968-10-16T00:00:00","mainPhone":"9182911721","postalCode":"74115","email":"Maleine.MCCONNON@slc02.com"}]}

 

 

Response Received

 

HTTP/1.1 200 OK

Server: nginx

Date: Mon, 04 Nov 2019 19:10:06 GMT

Content-Type: application/json;charset=UTF-8

Content-Length: 101

Connection: keep-alive

 

{"requestId":"12fc9#16e37d304bd","success":false,"errors":[{"code":"603","message":"Access denied"}]}

 

SanfordWhiteman
SanfordWhiteman
New Participant
November 5, 2019

Can you show the LaunchPoint service setup and API-only user/role associated with this call? This still looks like a role permissions issue to me.

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