My A/B test testing on click to open ratios isn't showing any data for opens for my challenge for about 450 emails, while the incumbent had 138 opens in the same send. Is there anywhere else I can check this data? I'm worried that 50% of my emails just didn't go out.
Hi Christa,
How was this email sent? Was it an email program, or was it a Champion/Challenger email that was sent through a batch campaign?
If it's the latter, then the explanation is that the Champion/Challenger is meant only for trigger campaigns, and when sent through batch campaigns only the Champion is sent out.
John
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