Ability to CC people on "Send Email" flow action | Community
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A
Anonymous
January 16, 2012
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Ability to CC people on "Send Email" flow action

  • January 16, 2012
  • 17 replies
  • 10895 views

This has been brought up in discussions, but I couldn't find an idea to vote on so here it is. The "Send Alert" flow action already has this functionaility (To Other Emails:), I would like to be able to do the same thing on the "Send Email" flow so I can send messages to users and CC someone else, in this case their specific account manager. Our particular business reason is for an introductory email from the CEO to all new customers. Imagine it like this:

From: ceo@symform.com
To: <new customer>
CC: <account manager>

Hi <new customer first name>,

Thanks for joining our fast-growing community! I want to introduce you to your account manager, <account manager full name> who is copied on this email. <account manager first name> will be your primary point of contact and is happy to help with whatever you need.

Etc, etc, etc


This would make it easy for the user to reply all to the email and would actually help make the message seem more personal.

    17 replies

    Steven_Vanderb3
    Steven_Vanderb3
    New Participant
    November 2, 2020

    We introduced this change in our Winter 2019 release.

    K
    kh-lschutte
    New Participant
    February 7, 2020
    No text available
    A
    Anonymous
    September 10, 2018

    any updates on this release?

    A
    Anonymous
    July 24, 2018

    Customer.io has a great feature called Fake BCC. Would be great to have the same capability in Marketo; What does the Fake BCC option do? | Customer.io

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 24, 2018

    One assumes the Marketo feature will be built the same way, or else it would be a total disaster.

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    June 22, 2018

    Hi @Justin Cooperman​,

    what’s the ETA on this one ?

    -Greg

    Justin_Cooperm2
    Justin_Cooperm2
    New Participant
    June 22, 2018

    It's on track, but I don't have a release date to share yet. Will keep you updated.

      Melody_Frieda1
      Melody_Frieda1
      New Participant
      April 21, 2017

      We need this for compliance record keeping (we are in the financial services industry and some operational/transactional communications need to be retained for our records by law). We currently use Mandrill for operational emails because Marketo doesn't have this functionality. It's quite silly that a platform as large as Marketo doesn't have a simple BCC feature in its email template, and that we're forced to essentially use two email platforms (one for marketing and one for operational emails). This has been an "idea" on this forum for four years--can someone from @Marketo Admin​ chime in as to why this hasn't been implemented yet?

        Justin_Cooperm2
        Justin_Cooperm2
        New Participant
        September 20, 2017

        We do have a BCC feature. Reach out to Marketo Support if you'd like them to enable it for you.

          Melody_Frieda1
          Melody_Frieda1
          New Participant
          October 26, 2017

          It's a global BCC--we want to have BCC on an email template/program level

            A
            Anonymous
            May 17, 2016

            Account managers would love this! This would for sure help to get more departments to love Marketo.

              P
              pierceu25628284
              New Participant
              May 17, 2016

              This is critical functionality. Can't reiterate how important this is, especially for big customers.

                Dave_Cunningham
                Dave_Cunningham
                New Participant
                March 21, 2016

                This would be very valuable for one of our use cases. We have a custom integration with our CRM platform which sends lists over to Marketo along with executive assistant information. It would be GREAT to be able to dynamically Cc the EAs on the emails because we design them to appear very personal and they come from the executive's email address. It is very common in the executive world for EAs to be Cc'd and to be the ones actually doing a lot of the inbox management.

                I'm honestly quite surprised Marketo does not have this feature. I have worked with several marketing systems that do have it; ExactTarget being one of them. Is this on the roadmap at all??

                A
                Anonymous
                June 9, 2015

                It's insane that this is not a standard feature.

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