I found this article: nation.marketo.com/t5/knowledgebase/unable-to-abort-a-triggered-campaign-in-progress/ta-p/253483
It is helpful, but my question is why a deactivated trigger campaign continues to send customers through the flow? I tried to remove campaign members from the flow, but with the campaign being deactivated, it won't allow me to select the campaign. What do I need to do to make sure no more emails are sent from this campaign?
Thank you!
I have a few campaigns that my automation consultant advised me to set up a certain way - they actually advised against engagement programs because they aren't as flexible as smart campaigns. FYI - I've been using Marketo for about 18 months now, so still kind of new.
My typical smart campaign setup is this:
Each "Send email" campaign has this smart list and flow:
The Early Exit campaigns are to remove people that accept whatever offer it is that we are promoting. This is the smart list and flow of those:
If you don't have any wait steps in the Send Email 2/3 trigger campaigns like you have in the Send Email 1 campaign, then you'd need to remove people from the Send Email 1 campaign if they hop off the list. Additionally, to be cautious, I'd also add the Member of List as a filter criteria in the Send Email2 and 3 campaigns, so even though people get requested by the Send Email 1 campaign to flow through the 2/3 campaigns, they don't qualify for them (Send Email2/3 campaigns) if they aren't in the list. Also, instead of setting the send email campaign setup as 1 batch + 2 trigger campaigns, why didn't you set it up as a single campaign with wait steps of 2 days in b/w the 3 send email flow steps?
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