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A
Anonymous
December 3, 2015
Solved

about tracking the text email opened

  • December 3, 2015
  • 4 replies
  • 2361 views

Please tell me about the tracking log.

Can I track for the text email opened ?

When sending the text email, I can't found the logging about that in the activity log.

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Best answer by SanfordWhiteman

You cannot track if a text email is merely opened, no.  Text viewers will never download tracking pixels (since they don't even understand what a "pixel" is).

4 replies

A
Anonymous
December 4, 2015

Thank you very much. You are a big help.

SanfordWhiteman
SanfordWhiteman
New Participant
December 4, 2015

Pls Mark as Correct to close this out.

A
Anonymous
December 4, 2015

Hi there,

Thank you for your reply.

I mean that the question is not about link in e-mail.

I would like to know the log if the text e-mail was opened or not.

I know html e-mail can be tracked when it is opened, but not sure about text version...

Thanks

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
December 4, 2015

You cannot track if a text email is merely opened, no.  Text viewers will never download tracking pixels (since they don't even understand what a "pixel" is).

A
Anonymous
December 3, 2015

you need to make sure your URLs are enclosed in [[double square brackets]] in the text version of your email or else clicks on those links will not be tracked.  This step is frequently overlooked.

SanfordWhiteman
SanfordWhiteman
New Participant
December 3, 2015

Dupe of https://nation.marketo.com/message/102124

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