Access to SFDC sync logs | Community
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Sean_Tierney2
Sean_Tierney2
Level 3
Dec 10, 2015 12:57 AM UTC
Delivered

Access to SFDC sync logs

Marketo support has access to SFDC sync logs to help diagnose when the sync is lagging behind and what seems like information on the type/number of changes queued to process. Giving us Marketo admins some level of access to those sync log details would help us monitor the sync more closely and be able to provide quicker feedback to users why changes are not updating in a normal time frame.

    5 replies

    Steven_Vanderb3
    Steven_Vanderb3
    Level 9
    Nov 3, 2020 12:08 AM UTC
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    kh-lschutte
    New Participant
    Feb 5, 2020 1:45 PM UTC
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    Matthew_Barnet1
    Matthew_Barnet1
    Level 2
    Mar 2, 2016 6:23 PM UTC

    This would likely have the ancillary benefit of reducing the number of cases to Marketo support. There have been a few times I've submitted a case for an issue that turned out to be related to a sync backlog. If I could have seen that myself, I would have given things a chance to resolve themselves before contacting support.

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      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      Dec 23, 2015 11:52 PM UTC

      and also see this one :

      -Greg

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        Chris_Saporito
        Chris_Saporito
        Level 7
        Dec 10, 2015 8:21 PM UTC

        Have the same issues, would love to see this implemented.

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