Account String defaults to mktoadmin | Community
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Matt_De_Palm
Matt_De_Palm
Level 2
Aug 21, 2017 8:18 PM UTC
Solved

Account String defaults to mktoadmin

Hi All,

I'm working with my IT team to create a DNS record for our landing pages. I've noticed that our account string is labeled "mktoadmin" rather than a branded account string and mkto docs reference the DNS records as pointing to "mktoadmin.mktoweb.com". However, my IT partner is telling me that mktoadmin.mktoweb.com is not a valid DNS address on Marketo's side. Am I missing something here?

-Matt

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Aug 21, 2017 8:26 PM UTC

Your IT team is correct.

Open a support case -- you cannot use the account string mktoadmin.mktoweb.com. It looks like the placeholder was left in place in your instance.

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3 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Aug 21, 2017 8:26 PM UTC

Your IT team is correct.

Open a support case -- you cannot use the account string mktoadmin.mktoweb.com. It looks like the placeholder was left in place in your instance.

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Matt_De_Palm
Matt_De_PalmAuthor
Level 2
Aug 22, 2017 4:14 PM UTC

Thanks, @Sanford Whiteman! I've contacted Marketo Support and they are working on changing the account string.

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