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Gerard_Donnell4
Gerard_Donnell4
Level 9
Dec 6, 2017 2:02 PM UTC
Solved

Activity Log Empty?

Hi Guys,

Over the last week our system has created hundreds of leads where the activity log is empty. Although, when I go into Salesforce and look them up their MSI Tab is full of interesting moments. 

Anyone any ides on why this would happen?

Thanks,

Gerard

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mike-29Accepted solution
Level 4
Dec 6, 2017 2:34 PM UTC

Hi Gerard,

That's an odd one.  Any clues from SFDC about how the leads are getting created?  Can you see these leads when you look at the Results Tab for any of the interesting moment campaigns they've qualified for?

And just to rule out -- do you have a filter applied to your view in the Activity Log?  That's thrown me off multiple times before...

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3 replies

mike-29Accepted solution
Level 4
Dec 6, 2017 2:34 PM UTC

Hi Gerard,

That's an odd one.  Any clues from SFDC about how the leads are getting created?  Can you see these leads when you look at the Results Tab for any of the interesting moment campaigns they've qualified for?

And just to rule out -- do you have a filter applied to your view in the Activity Log?  That's thrown me off multiple times before...

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    Anonymous
    Dec 6, 2017 2:51 PM UTC

    Yeah I was going to mention the filter too... you get surprised by that one every once in a while

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    Gerard_Donnell4
    Gerard_Donnell4Author
    Level 9
    Dec 6, 2017 3:59 PM UTC

    Rookie mistake

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