Adding reCAPTCHAv3 on page with international domains | Community
Skip to main content
B
bigcommerce
New Participant
November 28, 2022
Question

Adding reCAPTCHAv3 on page with international domains

  • November 28, 2022
  • 1 reply
  • 2096 views

My company has enabled reCAPTCHAv3 on our three main domains (.com, .co.uk, and .com.au) and everything has been working seamlessly, however when I tried to enable it for our international domains I get the "Submission failed. Please try again later." I'm curious whether reCAPTCHAv3 is able to work on international websites with domains like .fr, .it, nl. Can anyone share any insight or clarity with this?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
November 28, 2022

I suppose you'd need to add those domains to your google reCAPTCHA admin account. Your reCAPTCHA registration is restricted to the domains you enter on the reCAPTCHA admin, plus any other subdomains. In other words, a registration for example.com domain also registers subdomain.example.com but domains with separate TLDs (.com, .fr, .co.uk, etc.) would need to be added as separate domains in the list of domains that reCAPTCHA would work on.

 

B
bigcommerceAuthor
New Participant
November 28, 2022

Thank you for the quick reply! I did add the new domains to the admin portal and enabled reCAPTCHA on the test form I created. The error text as well as the standard, "This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply." text also does not automatically translate to the domain language. 

 

This is why I'm curious as to whether reCAPTCHA works with international domains, specifically those in different languages. 

Darshil_Shah1
Darshil_Shah1
Community Manager
November 28, 2022

Could you check if you're having multiple form-embeds on the page with the loadForm method loading from different domains? Check out the below blog post by Sandy that talks in detail about this error. Also, it'd be helpful if you could share the link to the page where you're seeing this error. Thanks!

 

The dreaded “Submission failed, please try again” error and what you (accidentally) did to cause it 😊

 

Terms & ConditionsAccessibility statement

Loading footer...