Adding user to Marketo who is email in system when not? | Community
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J
Jenn2nunez
New Participant
June 10, 2022
Question

Adding user to Marketo who is email in system when not?

  • June 10, 2022
  • 1 reply
  • 980 views

Hello! 

 

I am trying to add a new Admin user to Marketo, I have their email as (example) xyz@blue.com. Their email or name is not listed as a user. When I added them as a user, I expect them to get a "Welcome to Marketo...." email but instead they get a " Hello User [name of person] has been given Admin rights to Marketo.." email. 

 

Scrubbing the list of emails, it does not look  xyz@blue.com has ever been in Marketo as a user or a lead. 

 

Any insight would be helpful! 

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
June 11, 2022

Did they also get a Welcome Email with link to set their pw as well sometime later or so? It's worth checking the non-primary inboxes / spam folders once. Also FYR, all the Admins get an email alert whenever a new admin is added to the instance (however I suppose only the already existing active admins should receive this email alert). If the new user never got the welcome email, I think this could be an isolated issue that support needs to look at.

 

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