Adobe Connect asks registered users to sign in.

Question

I have integrated Adobe Connect with Marketo however when users clicks the link to the webinar from an email which contains their username and password they still get prompted to sign in to the webinar before entering the room.

Does anyone know why this is happening or how to stop it? We would like users to automatically enter the room without having to fill in their details. Many are just signing in as a guest to save time and this is not allowing us to track them correctly.

Kind regards,

Gerard

Frank_Breen2 · Accepted Answer

Gerard, it sounds like you are using the Adobe Connect Webinar token link, this can be temperamental sometimes, it's best to build the url yourself and add the {{lead.Email Address}} token, something like:

mycompany.adobeconnect.com/webinar-name?guestname={{lead.Email Address}}

Replace mycompany with your companies name and webinar-name with the event name. That way when a person clicks the link in a live email, it will auto log them into Adobe Connect room.

Gerard_Donnell4 · Answer

Thank you both Grégoire and Frank. I still couldn't get it logging in correctly but using the token based url it is working.

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