After Rename existing form name, updated form name not reflected in notification email | Community
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rajanikantsaner
Level 2
Jan 14, 2021 7:40 AM UTC
Solved

After Rename existing form name, updated form name not reflected in notification email

Hi Team,

I have created form on marketo then will set token get form name in email program its working fine.

But after few days will rename it  then facing issue to get updated form name in notification email its showing old form name

For EX. formnameabc renamed to formnamexyz but notification email still show formnameabc.

Please help me out how updated form name should reflected in notification email.

 

Waiting for your reply

 

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rajanikantsanerAccepted solution
Level 2
Jan 25, 2021 1:34 PM UTC

It isn't clear how you're filling out this custom field formName. That's not a built-in field, so wherever you're populating it is where you'd make the change.

 

However, I see no reason for you to use a custom field.  If the Smart Campaign trigger is Fills Out Form, then the built-in token {{trigger.name}} always contains the name of the form that triggered the Smart Campaign.


Hi @sanfordwhiteman ,

 

Sorry my bad. Have passed default static value in form corrected now!

Also can markto has some default templates like PARDOT where we don't need to create custom Email template for notification its pulled automated form fields which we have added in form and send in notification Email.

 

Regards,

Rajanikant

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5 replies

SanfordWhiteman
SanfordWhiteman
Level 10
Jan 14, 2021 7:51 AM UTC

Are you using {{trigger.name}}? Please be detailed about your current setup.

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rajanikantsanerAuthor
Level 2
Jan 14, 2021 10:21 AM UTC

Hi @sanfordwhiteman ,

 

Thanks for the quick reply.  Current flow as follows.

We have created Campaign, Smart list contains Fill out form with matching form name and within flow we added send alert on choice and send notification email (Custom Email template created with dynamic values send using token to send forms fillout) to internal team.

Within Email Template we used  {{lead.formName:default=Form}} to captured the form name so we can track form name.

 

Waiting for your reply.

 

Regards,

Rajanikant

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SanfordWhiteman
SanfordWhiteman
Level 10
Jan 14, 2021 5:46 PM UTC

It isn't clear how you're filling out this custom field formName. That's not a built-in field, so wherever you're populating it is where you'd make the change.

 

However, I see no reason for you to use a custom field.  If the Smart Campaign trigger is Fills Out Form, then the built-in token {{trigger.name}} always contains the name of the form that triggered the Smart Campaign.

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