Allow email subject line program tokens to render in MSI | Community
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Level 7
Aug 7, 2015 7:29 PM UTC
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Allow email subject line program tokens to render in MSI

When using Program Tokens in an email subject line MSI will show {{my.Subject Line}} instead of the actual value of the token. That defeats the purpose of using tokens.

15 replies

Feb 4, 2016 5:15 PM UTC

This is a must have. Sales doesn't need anymore reason to challenge Marketing.  Its frustrating for them.. and not useful to see tokens.. it just looks like jibberish.

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Michael_Florin-2
Level 10
Mar 15, 2018 2:02 PM UTC

e41d00da5bff5c0592e33ff5f4e812208f02f600 wrote:

Sales doesn't need anymore reason to challenge Marketing.

A truer word has never been spoken!

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Dec 15, 2015 11:29 PM UTC

Not Just for Subject Line tokens - but all tokens for emails when viewed in MSI please

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Dec 15, 2015 11:07 PM UTC

This is important. It leads our marketing and sales users to question whether the email to the customer actually worked, or if they just received a template email with weird tokens.

The issue relates to token in the Subject line, and tokens throughout the email when previewing sent emails via MSI.

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Aug 7, 2015 8:36 PM UTC

This is pretty important as program tokens are awesome and SHOULD be usable across all program assets -- including subject lines. But if sales get's only the token name in MSI where's the intel???

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