Any specific recommendation on Chat solutions integrated with Marketo? | Community
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Mario_Baroja5
New Participant
December 12, 2017
Solved

Any specific recommendation on Chat solutions integrated with Marketo?

  • December 12, 2017
  • 2 replies
  • 4875 views

Already looked at available solutions on Launchpoint. Also looked for available integrations with other solutions (such as Zendesk Chat). Basically, looking for a non-expensive tool that allows to create a new lead from a new use of the chat tool, and registers a summary of the conversation into a custom marketo field, that could then be synced to the CRM if needed. In a near future, it might also be required to create a path of custom fields to record all related conversations from a repeat visit lead, so the first conversation doesn't get overridden.

Any suggestions from anyone's experience?

Thanks

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Best answer by SanfordWhiteman

Are you opposed to Olark? Its JS API allows it to use the Marketo Forms API.

2 replies

New Participant
February 12, 2018

If you are looking at chat solutions you need to look at Intercom. Drift is also a really popular one. We've been using Intercom for a few years now and love it.

Alex_Venus
New Participant
January 23, 2019

Hey Pierce,

Would love to hear more about your setup. I'm about to do the same thing for a client.

New Participant
January 29, 2019

Sure - let me know what you'd like to know. Happy to share.

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
December 12, 2017

Are you opposed to Olark? Its JS API allows it to use the Marketo Forms API.

Mario_Baroja5
New Participant
December 12, 2017

Will look deeper into it, it was in fact one of the options but probably very much overlooked by me. Thanks Sanford!