Any specific recommendation on Chat solutions integrated with Marketo? | Community
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Mario_Baroja5
Level 2
Dec 12, 2017 8:55 PM UTC
Solved

Any specific recommendation on Chat solutions integrated with Marketo?

Already looked at available solutions on Launchpoint. Also looked for available integrations with other solutions (such as Zendesk Chat). Basically, looking for a non-expensive tool that allows to create a new lead from a new use of the chat tool, and registers a summary of the conversation into a custom marketo field, that could then be synced to the CRM if needed. In a near future, it might also be required to create a path of custom fields to record all related conversations from a repeat visit lead, so the first conversation doesn't get overridden.

Any suggestions from anyone's experience?

Thanks

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Dec 12, 2017 8:57 PM UTC

Are you opposed to Olark? Its JS API allows it to use the Marketo Forms API.

8 replies

Level 7
Feb 12, 2018 9:22 PM UTC

If you are looking at chat solutions you need to look at Intercom. Drift is also a really popular one. We've been using Intercom for a few years now and love it.

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Alex_Venus
Level 2
Jan 23, 2019 5:54 PM UTC

Hey Pierce,

Would love to hear more about your setup. I'm about to do the same thing for a client.

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Level 7
Jan 29, 2019 2:40 PM UTC

Sure - let me know what you'd like to know. Happy to share.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Dec 12, 2017 8:57 PM UTC

Are you opposed to Olark? Its JS API allows it to use the Marketo Forms API.

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Mario_Baroja5
Level 2
Dec 12, 2017 9:00 PM UTC

Will look deeper into it, it was in fact one of the options but probably very much overlooked by me. Thanks Sanford!

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