Skip to main content
Lorna_Keuning
New Participant
October 24, 2019
Question

Anyone having problems sending tests out of Marketo?

  • October 24, 2019
  • 6 replies
  • 3352 views

 I can't send tests and can't reach anyone from support.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

6 replies

New Participant
October 30, 2019

I'm also having issues.

If I change the "from" email address, it will work, but if I try to use our own business domain it will not send. I don't get any errors from Marketo, and the batch campaign result shows that the alert was sent, but I don't ever receive it in my inbox.

If I change the "from" email address to a different address (outside of our business domain), the exact same alert email will send.

Any idea why this is happening?

Caryl_Mostacho
New Participant
October 29, 2019

Are you still having trouble? What's your support level with Marketo? 

Chris_Wilcox
New Participant
October 28, 2019

Are you using tokens in your send from email/name by any chance? If there's a velocity token in the from name or email address fields, you NEED to select a sample record for the test send to be able to generate and deploy. 

Carrie_Chandle1
New Participant
October 28, 2019

To @Natalie Kremer‌'s point, double-check your from email address and check to see if Marketo sent you an error message. Also check with your IT team - we've had issues with not receiving test emails and it was actually on our side.

Natalie_Kremer
New Participant
October 25, 2019

Is it across all emails? I've run into issues with email tests not working because the from email address was incorrect, which is always the first thing I check when my test emails aren't working. 

Albert_Cariaga
New Participant
October 25, 2019

Does it give you any error message? I've receive error messages before or have tried to send it to a different email address. 

Sometimes, it was the content within the email like a broken token or script.