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Raj_Jain
New Participant
August 28, 2018
Solved

API- Lead Source

  • August 28, 2018
  • 2 replies
  • 5071 views

Hi Community,

I'm seeing that the Marketo is overwriting and in some cases changing to "null" the value in my lead source field.

Upon reviewing the activity log the action is coming through from the web service API. (See screenshot)

Has anyone else seen this type of activity?

How can I correct the problem so that my lead source values are not deleted?

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Best answer by SanfordWhiteman

Disable all your REST and SOAP API LaunchPoint definitions. Reenable one at a time to determine the offender. And/or actively audit your connected apps.

2 replies

Dan_Stevens_
Dan_Stevens_
New Participant
August 28, 2018

Until you get to the bottom of this, you might want to block field updates in Admin:

R
Raj_JainAuthor
New Participant
August 28, 2018

yes but how should i get to the bottom of it?

Seems like you are saying blocking field updates is a band-aid soluton

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
August 28, 2018

Disable all your REST and SOAP API LaunchPoint definitions. Reenable one at a time to determine the offender. And/or actively audit your connected apps.

    Dan_Stevens_
    Dan_Stevens_
    New Participant
    August 28, 2018

    The API shouldn't be overwriting existing data - just populating the field when the field is empty/null.  What was the value prior to "Web service API"?

    Dan_Stevens_
    Dan_Stevens_
    New Participant
    August 28, 2018

    Nevermind - I see it now (website event registration).  And yes, it's replacing it with NULL.  (The source of the activity is "web service API", not the value of the field like I incorrectly mentioned).

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