Are you experiencing the GTW Disconnect Issue? | Community
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KellyJoHorton
KellyJoHorton
New Participant
January 25, 2019
Question

Are you experiencing the GTW Disconnect Issue?

  • January 25, 2019
  • 13 replies
  • 6811 views

There are many of us who are experiencing the issue where the sync between GoTo Webinar and Marketo fails on a regular basis. I'd like to use this post to keep people updated on the progress of hopefully fixing this bug since we can't all be added to the internal Marketo Jira ticket. If Marketo Product could update us on progress in the comments we'd appreciate it. Please comment if you are experiencing this problem.

In the meantime do the following:

  1. Set up an alert for webinar statuses that are "Registration Error". This is the only way you will know when the sync breaks. I send an alert to myself and one of the marketing managers when the sync breaks.
  2. When you get an alert go to Admin > LaunchPoint. You will see a 400 error under the Status column for your GoToWebinar integration.
  3. Double click to refresh your connection.
  4. Go to each current webinar program you have and choose Event Actions > Refresh from Webinar Provider to update all program member statuses to match what's in GTW.

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    13 replies

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    C
    chrisa44560940
    New Participant
    January 28, 2019

    We run a high number of webinars every week. I came in this morning to a mountain of registration errors. I've been going through today and updating everyone's program status is each webinar, it's taken me most of the day and the API error has happened 5 times today, I've had to re-authenticate 5 times today while doing this.

    Tim_Reed
    Tim_Reed
    New Participant
    January 28, 2019

    I ran into this problem as well, I now have a reminder set to check Launchpoint daily while I have an active webinar program.

      Amy_Goldfine
      Amy_Goldfine
      New Participant
      January 25, 2019

      Yes I am having the same problem! It disconnected two days in a row. Marketo support told me to contact GTW and GTW support told me to contact Marketo. I do have the error alerts going to an email alias, but I also check Launchpoint every day just to be sure.

      Amy GoldfineMarketo Champion & Adobe Community Advisor
        KellyJoHorton
        KellyJoHortonAuthor
        New Participant
        January 25, 2019

        I am going to check the connection every day now too, because I only get the alerts when someone schedules a webinar and people start signing up. At that point it's too late. It seems like the token is expiring every 24 hours now or something.

        Kelly Jo HortonSenior Client PartnerEtumos503.928.1928khorton@etumos.com
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