Attach files to a case upon creation | Community
Skip to main content
Amanda_Thomas6
Amanda_Thomas6
Level 8
June 15, 2016
New

Attach files to a case upon creation

I think it's a good idea to allow people to upload files when creating a case. I always have to create it, view case details, and then upload; not efficient.

    6 replies

    kh-lschutte
    New Participant
    February 6, 2020
    No text available
    Translate
    Lucho_Soto
    Lucho_Soto
    Level 5
    May 16, 2017

    I like that we can copy and paste images into the community and think it would be very helpful to see that feature incorporated into support cases.

    I use the Windows Snipping Tool a lot when sending screenshots and have to go through the extra steps of saving, then finding and attaching images into the support case.

    Translate
      rachazen
      Level 6
      July 22, 2016

      This idea has been voiced a few times within community ( and )... is there any update? Looks like @Kenneth Law​ was the one to respond to the other ideas...

      Translate
        Kenneth_Law
        Kenneth_Law
        Level 6
        July 26, 2016

        It is still on the roadmap, but as odd as it sounds, not as simple to create this as it seems.  It's fallen off the list of enhancements due to other priorities, but we'll make sure we bring it back into focus for a future deployment.

        Translate
          Amanda_Thomas6
          Amanda_Thomas6Author
          Level 8
          September 29, 2016

          I was just thinking how you can add an attachment to a post here on community. Maybe you could keep that format and just tag it as support case or something.

          Translate
          Grégoire_Miche2
          Grégoire_Miche2
          Level 10
          June 15, 2016

          Agree 200%

          Translate
            Terms & ConditionsAccessibility statement

            Loading footer...