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Nimisha_Garg
Nimisha_Garg
Level 4
Apr 12, 2019 6:58 PM UTC
Solved

Auto Responder

So, we have Marketo emails set up to "no-reply-@ourcompanyname.com"

Question for you all!

Once a person replies to an email....should they be directed to a LP saying "this email box is not monitored"

or at the footer level in each email can say "This email box is not monitored".

Any reply is appreciated.

Thanks,

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Bryan_Epstein
Bryan_EpsteinAccepted solution
Level 5
Apr 12, 2019 7:06 PM UTC

After someone is to reply to an email, you couldn't re-direct someone to a landing page (since they will be in an email client). You could always put that notation in the footer of your email. I do remember seeing that in some emails I get, but not many. By having the reply-to being no-reply@abc.com, that is the most direct way of saying to your subscriber that they can't reply to the email.

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Nicholas_Hajdin
Nicholas_Hajdin
Level 5
Apr 12, 2019 7:26 PM UTC

It is really up to your business how you want to manage and craft your auto-response message. Here is an article from Litmus you may find helpful: Say No to No-reply Email Addresses – Litmus Software, Inc.

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Bryan_Epstein
Bryan_EpsteinAccepted solution
Level 5
Apr 12, 2019 7:06 PM UTC

After someone is to reply to an email, you couldn't re-direct someone to a landing page (since they will be in an email client). You could always put that notation in the footer of your email. I do remember seeing that in some emails I get, but not many. By having the reply-to being no-reply@abc.com, that is the most direct way of saying to your subscriber that they can't reply to the email.

Translate
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