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Joshenser
New Participant
November 8, 2022
Solved

BCC set up

  • November 8, 2022
  • 2 replies
  • 3077 views

I understand marketo has the ability to BCC in a similar way to CC.

 

I have looked across the forums but I cannot find any instructions, is this possible to do? If so, would anybody be able to give some set-up advice/instructions?

 

This is just for a small campaign so there is no worry about killing mailboxes!

 

Thanks.

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Best answer by Darshil_Shah1

Marketo already has the option to add CC recipients based on the email in the custom person field (refer to this documentation page). But for being able to add people in the BCC, I think you'd need to reach out to the support team as that is something that needs to be enabled from their end per this nation post. Just wanted to mention here (even though you seem to be aware) that Marketo would send an email copy to the BCC recipient for each individual email recipient where this is configured which might overwhelm the email server.

 

2 replies

SanfordWhiteman
SanfordWhiteman
New Participant
November 9, 2022

What is the precise business reason you want to do this? Let’s make sure you don’t have an XY problem.

    Darshil_Shah1
    Darshil_Shah1Accepted solution
    Community Manager
    November 9, 2022

    Marketo already has the option to add CC recipients based on the email in the custom person field (refer to this documentation page). But for being able to add people in the BCC, I think you'd need to reach out to the support team as that is something that needs to be enabled from their end per this nation post. Just wanted to mention here (even though you seem to be aware) that Marketo would send an email copy to the BCC recipient for each individual email recipient where this is configured which might overwhelm the email server.

     

    Katja_Keesom
    Katja_Keesom
    Community Manager
    November 9, 2022

    Also note that the email will have links in there with personalized tracking for the "to" recipient, so a BCC recipient clicking on a link will surely mess up your email performance stats.

      Darshil_Shah1
      Darshil_Shah1
      Community Manager
      November 9, 2022

      Yes, thank you so much for adding this, Katja! One should be cognizant of the impact on the reporting while using CC/BCC option(s) in their emails. Activities by the CC/BCC recipients will be logged on the direct recipient's person record in Marketo. 🙂

       

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