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MichaelOs3
New Participant
May 18, 2017
Solved

Becoming a member of a program

  • May 18, 2017
  • 2 replies
  • 3529 views

Hello,

I just had the strangest thing happen.

We have a Program that has all these members that were not part of the email send and I'm not sure how they could have made it in.

Does anyone have any thoughts on how that could happen?

I checked the smart lists and I dont see how they could have gotten in.

thank you-

Michael

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Best answer by Dory_Viscoglio

Hi Michael, pick someone who was added to the program who you think shouldn't have been, then look in their activity log. You should be able to figure out their action or your smart campaign that added them.

2 replies

Dory_Viscoglio
Dory_ViscoglioAccepted solution
New Participant
May 18, 2017

Hi Michael, pick someone who was added to the program who you think shouldn't have been, then look in their activity log. You should be able to figure out their action or your smart campaign that added them.

    Chris_Saporito
    Chris_Saporito
    New Participant
    May 18, 2017

    Hard to tell without having some more info but could they have been added from SFDC?

    M
    MichaelOs3Author
    New Participant
    May 19, 2017

    Chris,

    Yes, it looks like they may have been added that way.

    Michael

      M
      MichaelOs3Author
      New Participant
      May 19, 2017

      Dory,

      Thank you- I will take your suggestion and chase it down. It looks like they were added via a SFDC campaign, but now I'm curious as to why/how they made it in the wrong campaign.

      Thank you again for the "activity log" suggestion, that will be helpful.

      Michael

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