Blacklisting - smart campaigns and manual processes - overwrite? | Community
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A
Anonymous
January 31, 2017
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Blacklisting - smart campaigns and manual processes - overwrite?

  • January 31, 2017
  • 2 replies
  • 2065 views

I have a smart campaign running with a list of email domains that should be blacklisted. If I go into a contact (who's domain is black listed), and deselect them as being blacklisted, does this process overwrite the work of the live smart campaign? The qualification rules in my smart list state that a lead can run through the flow 'every time'. Does this mean at some point it will be switched back to being blacklisted? Perhaps after the record has been updated?

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Best answer by SanfordWhiteman

Question should be in @Products, I think.

UI (manual) updates won't stop the Smart Campaign from running and changing that same field back. Only with a filter added to the SC could you skip leads that are in a special "override SC" state.

2 replies

Andy_Varshneya1
Andy_Varshneya1
New Participant
February 1, 2017

Doesn't directly answer your question, but if you're looking to globally blacklist certain users, it probably makes sense to use a segmentation, such as a Email Status Segmentation or Lifecycle Status Segmentation.

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
January 31, 2017

Question should be in @Products, I think.

UI (manual) updates won't stop the Smart Campaign from running and changing that same field back. Only with a filter added to the SC could you skip leads that are in a special "override SC" state.

    A
    Anonymous
    February 1, 2017

    Hi Sanford, thanks for this - I tested on a contact but the 'Black Listed' checkbox in their contact record is still unchecked. Does this still mean it's picked up by the SC?

    Can you elaborate on including a filter in the SC that skips leads that are in this special 'override SC' state? How could I go about doing this?

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