Blocking Gmails from my workflow and YET they are passing through

Forum|Forum|5 years ago
February 16, 2021
3 replies
4856 views

Hi Community!

Looking for some help here - I've got a landing page program that has a criteria to block Gmails (and other non corporate emails) from completing the workflow steps of my program and yet, they are making it through the flow steps- any idea why?

The program can only be triggered via a form fill-and the requirements are that you don't contain a generic email address domain (of which I've populated the domains of 27 personal providers) - I've included a screen grab too if that helps.

I'm really shaking my head and trying to figure out how Gmails can be making their way through...?

Thank you in advance community!

Marketo

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MrinalSharma-2

New Participant

Hi Alexis,

I believe all the above comments are pretty valid. And this can be one of the reasons why those domains are passing through. We basically have three filters in the smart campaigns on the basis of which we can choose the logic of the applied filters we have put in place. "All filter" is basically the AND conditions to the criteria you have used in the smart list. "Any filter" is the OR condition and in "Advanced filter" we can use the combination of AND & OR logic. Please see the below screenshot for your reference:

So, Please use the "ALL filter" or the "Advanced filter" as per your smart list criteria you want to put in place. And while using the "advanced filter" please make sure to use the email address criteria in AND logic to the rest of the criteria you have in place.

Also, to restrict those domains you can use a flow step at the starting of the Campaign flow to remove all the records from the campaign that are not satisfying the domains criteria you want to put in place. Somewhat like in the below screenshot:

I hope it solves your issue.

Thanks!

Mrinal

SanfordWhiteman

New Participant

That last example with the Add Choice is actually *not* recommended. There's a race condition that can cause such choices to fail to behave as expected with a Fills Out Form trigger.

Oz_Platero

New Participant

Hello @pacific123 ,

Filter #1 will act as an OR operator.

Suggestion

Add a blocking script to the form to stop those emails. (Only works if Browser has JS enabled, which will be fine for 99% of the time).
If you can make the original a batch vs a Trigger that would be great.
- If not you will want to break out those 27 values into 27 separate filters.
if you can use a batch campaign; Create another smart list - "helper"
- Filled out Form INTL_5-INTLW.INTL_5-INTLW-GA-Form
- Email address contains
  - (your 27 specifications)
- Go back to Batch campaign and add a filter
  - Not member of smart list "helper"

Why batch?
There may be edge cases when your instance experiences Indexing Lag if your instance uses Corona, so the helper smart list may not evaluate properly (very low probability, but can happen). Depending on your DB size this may be a moot point since you may not have Corona enabled.

Thank you,

oz

P

pacific123Author

New Participant

Thank you Oz,

We do have a helper listed on it - it's now showing in the screen grab but it's at the bottom of the options (basically, it's a database smart list looking for the same people based on the same domain criteria). It's redundant, I think, but we use it to act as an assist - unfortunately, it's not helping.

As for batch vs. trigger - this particular item is for a google ad campaign, so we need it to run as an upon-form-submission program.

I'll look into the blocking script but I was hoping to avoid delving into Java since it's not my forte.

Any thoughts on why this wouldn't be working as is?

Oz_Platero

New Participant

Yes, the 27 values in that filter are evaluated with an "OR" operator.

This is why I mentioned you will have to break them up into 27 separate filters so you exclude all of them. Also why I mentioned a helper smart list that has a different operator. It's a little difficult to explain without going a bit into the weeds COMP Science 101.

Short answer break that up into 27 filters and it will behave like you expect it to.