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Kristof-2
Kristof-2
New Participant
June 3, 2024
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Boolean field in a trigger campaign

  • June 3, 2024
  • 2 replies
  • 2152 views

Hello,

 

can someone explain what the below actually means here? Any examples? I'm not sure how it needs to be interpreted please:

When using a Boolean field in a trigger campaign Smart List, you must explicitly set it to ‘false’ in order for the field to evaluate properly during execution of the campaign.

 

Thanks

 



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Best answer by SanfordWhiteman

I don't think that's it. Rather, the note is referring to the difference between an explicit Boolean false and an unset or null value.

2 replies

S
SharathkumarSh
New Participant
June 3, 2024

This means, if you are using a Boolean field in a trigger campaign then the field must have a value set, it can not be kept null.

Ex: "Is Customer" is a boolean field and you are using this in a trigger campaign to perform a certain action once "Is Customer" = "True". In this case the "Is customer" field should have set value of "False" but can not be null.

    Kristof-2
    Kristof-2Author
    New Participant
    June 3, 2024

    That's what I thought @sharathkumarsh  & @sanfordwhiteman  - so it can be set either to False or True, but not anything other, right? 

    I was just confused why this note is only mentioning "false" and not "true" as well. 

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    June 3, 2024
    I was just confused why this note is only mentioning "false" and not "true" as well. 

    Because the 3 values are true, false, and null. There's no confusion between true and null. But people can be confused when setting a value to null doesn't trigger Data Value Changes. to false

      uditmathur
      uditmathur
      Community Manager
      June 3, 2024

      Hi,

      This implies that to use a Boolean field as a trigger the field value at the time of creating should be false & the campaign will be triggered as this value is changed to True.

      For example, if you create a Boolean field for "Join The Webinar" it should initially set to unchecked, then create a campaign for all those lead who checked "Join The Webinar" to be sent a mail. So that your campaign will check if the Change Data value = True it will be triggered. 

      SanfordWhiteman
      SanfordWhitemanAccepted solution
      New Participant
      June 3, 2024

      I don't think that's it. Rather, the note is referring to the difference between an explicit Boolean false and an unset or null value.

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