Branded Domain Broke All Email Links | Community
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A
Anonymous
July 24, 2017
Solved

Branded Domain Broke All Email Links

  • July 24, 2017
  • 1 reply
  • 8832 views

Hey All,

We recently set up a branded domain as per the instructions from Marketo's product docs. docs.marketo.com/display/public/DOCS/Configure+Protocols+for+Marketo

IT set-up the new CNAME in the DNS record and pointed our new CNAME marketo.armor.com to our tracking link mkto-sjl0027.com

After we changed our Branding Domain in the admin panel to marketo.armor.com all of our email links broke. We simply get a site can't be reached error on any email links.

I know that a DNS update can take 72 hours in some cases but we've checked and it's propagated fully by now.

Any thoughts or help would be greatly appreciated as we are trying to get this resolved as fast as possible.

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    Best answer by SanfordWhiteman

    Ah! Good to know Sanford. A good catch.

    Forgive my lack of knowledge here but, do I just need to have our IT team install a SSL certificate on the domain marketo.armor.com ?


    Eh no. You have to open a support case and provide your SSL cert to Marketo, then they install the cert. For a fresh SSL install, this can actually take them some time (like weeks) but I'm assuming you already have SSL on your Marketo LP domain, so it should be fast/faster.

    1 reply

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 24, 2017
    I know that a DNS update can take 72 hours in some cases but we've checked and it's propagated fully by now.

    Actually adding a new CNAME RR to an existing zone is instantaneous. There's no propagation delay.

    I do see that marketo.armor.com is pointed to mkto-sjl0027.com.  When you say you're getting a "site can't be reached" (not "the redirect URL is empty") I wonder if this is because you have an internal DNS server that has its own copy of the armor.com zone, and that internal side hasn't been updated by IT. Have you tested from outside your corporate network (including VPN clients)?

    A
    Anonymous
    July 24, 2017

    Hi Sanford!

    Thanks for the reply. Good to know on the propagation timing.

    I have tested it inside and outside our networkand I get the same result. I've attached a screen shot of what happens when you click a link in one of our Marketo emails.

    It's the same for all email links with tracking enabled.

    I also ran a DNS check and it shows to be working and updated as intended.

    "I wonder if this is because you have an internal DNS server that has its own copy of the armor.com zone, and that internal side hasn't been updated by IT."

    I'll raise this question with our IT support. I'm stumped as to what the issue could be.

    Any additional feedback or ideas are greatly appreciated!

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 24, 2017

    It's SSL, not DNS, that's the direct problem.

    You don't have SSL enabled on your branding domain, but your links are being rewritten to http​s://.

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