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Huihsing_Kiang3
New Participant
December 3, 2018
Solved

Build a in-house Marketo team

  • December 3, 2018
  • 11 replies
  • 8478 views

Hi all,

I'm building an in-house Marketo team from scratch. Starting from early next year, we'll be expanding to support 5 divisions instead of 1. Currently, I have one specialist under me but I've been asked how many more I'll need with what kind of qualifications. For those managing or leading a Marketing Automation team in in-house, can you please advise how you structure your team and what talents do you keep in your team?

Thanks a lot!

Huihsing

Best answer by Grace_Brebner3

I recently discussed this at a customer engagement session in Auckland so I can share a slide on this topic...

Firstly, disclaimer - this isn't true for everyone and will vary depending on the structure of your team and organisation. But I can say that most of the super users I know meet most of this criteria. So it's a good starting point if you are looking to make a team of super users who are dedicated to Marketo, and not just one person to write emails, one person to handle logic, one person to handle reporting, etc. I call people who meet this description marketing automation unicorns - because they are rare and majestic creatures, and thus the image (which was actually a gif, but you can use your imagination there).

I've also been asked on the back of this whether I would prefer people who have past experience in Marketo or a fresh grad with this skill set. My honest answer is that I would prioritise these skills over past experience; I would rather train someone in the system from scratch who does have the right skills, than have someone with experience but not these skills. Having used Marketo doesn't automatically qualify you to be good at it, to be blunt.

If they've got these skills and the experience then I'd snap them up.

11 replies

Grace_Brebner3
Grace_Brebner3Accepted solution
New Participant
December 3, 2018

I recently discussed this at a customer engagement session in Auckland so I can share a slide on this topic...

Firstly, disclaimer - this isn't true for everyone and will vary depending on the structure of your team and organisation. But I can say that most of the super users I know meet most of this criteria. So it's a good starting point if you are looking to make a team of super users who are dedicated to Marketo, and not just one person to write emails, one person to handle logic, one person to handle reporting, etc. I call people who meet this description marketing automation unicorns - because they are rare and majestic creatures, and thus the image (which was actually a gif, but you can use your imagination there).

I've also been asked on the back of this whether I would prefer people who have past experience in Marketo or a fresh grad with this skill set. My honest answer is that I would prioritise these skills over past experience; I would rather train someone in the system from scratch who does have the right skills, than have someone with experience but not these skills. Having used Marketo doesn't automatically qualify you to be good at it, to be blunt.

If they've got these skills and the experience then I'd snap them up.

Huihsing_Kiang3
New Participant
December 4, 2018

Thanks Grace. I agree with you. I'd rather train a newbie who can learn fast instead of someone who has Marketo experience but got stuck with the old habits.

Regarding the skill sets, do you feel like if the coding skills are necessary? Also, I've asked if it's necessary to hire a Marketo developer who can write a script on the site and handle more technical stuff. How do you think about it?

Jay_Jiang
New Participant
December 4, 2018

If you don't have an in-house resource with coding skills, you will be limited in the kind of business problems you will be able solve. or just be able to solve at a slower pace if you decide to outsource.

Depending on how complex your martech stack is, getting the most out of web technologies nowadays usually does mean utilising APIs and webhooks, Marketo is no exception.