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Anonymous

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Bulk API: extracting activities job stuck in Queued status

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I submitted a bulk API request for retrieving activities 2 days ago. However the status is stuck in "Queued". What should I expect in terms of the processing time, e.g. when it will move from "Queued" to "Processing" and how long the processing itself will take?

Here is a sample curl. You can see it has been 2 days since the job get queued:

$ curl -X GET $MKTO_URL/bulk/v1/activities/export.json -H "authorization: Bearer $MKTO_TOKEN"

{"requestId":"4448#15cc225567f","result":[{"exportId":"e0277059-d03e-4c1c-8546-941632cfce2b","format":"CSV","status":"Queued","createdAt":"2017-06-17T10:03:09Z","queuedAt":"2017-06-17T10:05:28Z"}],"success":true}

$ date -u

Mon Jun 19 21:00:45 UTC 2017

Marketo

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Kenny_ElkingtonAccepted solution

Level 10

We believe the queued->processing issue has been resolved. Jobs which were stuck in queued should be getting picked up into processing now. There's a few other failure types we're seeing and investigating though.

Kenny_ElkingtonAccepted solution

Level 10

We believe the queued->processing issue has been resolved. Jobs which were stuck in queued should be getting picked up into processing now. There's a few other failure types we're seeing and investigating though.

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Alec_Dibble

Level 1

We are also seeing the same issue. Enqueued 2 jobs yesterday afternoon and they are still in the "Queued" state.

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Kenny_Elkington

Level 10

We've got an engineering escalation open now and are looking into the issue.

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A

Anonymous

I know that you're working on it now, so just an FYI, I'm now seeing jobs processing, but they've been ending in system errors:

{

"requestId": "...",

"result": [

{

"exportId": "...",

"format": "CSV",

"status": "Processing",

"createdAt": "2017-06-20T19:32:23Z",

"queuedAt": "2017-06-20T19:32:32Z",

"startedAt": "2017-06-20T19:34:08Z"

}

{

"exportId": "...",

"format": "CSV",

"status": "Failed",

"createdAt": "2017-06-20T18:43:00Z",

"queuedAt": "2017-06-20T18:43:13Z",

"startedAt": "2017-06-20T18:44:09Z",

"finishedAt": "2017-06-20T18:49:13Z",

"errorMsg": "System error"

}

{

"exportId": "...",

"format": "CSV",

"status": "Failed",

"createdAt": "2017-06-20T15:46:01Z",

"queuedAt": "2017-06-20T15:46:12Z",

"startedAt": "2017-06-20T18:34:16Z",

"finishedAt": "2017-06-20T18:39:08Z",

"errorMsg": "System error"

}

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A

Anonymous

I'm having the same issue here as well. Let me know if you happen to hear back from support

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A

Anonymous

I'm also having the same issue. Interested to hear what you find.

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Kenny_Elkington

Level 10

Can I assume that you don't also have a bunch of Bulk Leads Jobs queued as well?

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A

Anonymous

No. This job is the only job that I queued.

$ curl -X GET $MKTO_URL/bulk/v1/leads/export.json -H "authorization: Bearer $MKTO_TOKEN"

{"requestId":"5be3#15cc26d63fd","result":[],"success":true}

$ curl -X GET $MKTO_URL/bulk/v1/activities/export.json -H "authorization: Bearer $MKTO_TOKEN"

{"requestId":"45f9#15cc26d3f5d","result":[{"exportId":"e0277059-d03e-4c1c-8546-941632cfce2b","format":"CSV","status":"Queued","createdAt":"2017-06-17T10:03:09Z","queuedAt":"2017-06-17T10:05:28Z"}],"success":true}

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Kenny_Elkington

Level 10

In that case, I would encourage you to file a support ticket with the details. Can you get any new jobs to start processing?

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