Calendar Token One Hour Off in .ics Outlook File | Community
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ChelseaBarnes
Level 2
Oct 23, 2020 3:57 PM UTC
Solved

Calendar Token One Hour Off in .ics Outlook File

Hi,

 

I've sent many webinar invites using the calendar file token and have never had a problem with time being off when downloading the .ics file in Outlook. Today I tried sending one for a webinar for next week Wednesday for 12-12:45pm CDT but its showing up at 1-1:45pm in Outlook. I've checked my admin location settings in Marketo at it reflects CDT. Does anyone have any troubleshooting tips?

 

Thank you!

 

Chelsea

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ChelseaBarnesAccepted solution
Level 2
Oct 26, 2020 12:39 PM UTC

Hi,

Thank you for replying back to my post - a colleague was able to help me troubleshoot. I think it had something to do with a cloned token that I updated. I was seeing a different time than he was for some reason. He updated it on his end and it somehow resolved the issue.

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3 replies

SanfordWhiteman
SanfordWhiteman
Level 10
Oct 23, 2020 11:05 PM UTC

Please show the setup for the Calendar token (screenshot) and then attach the actual ICS file to the thread.

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ChelseaBarnesAuthorAccepted solution
Level 2
Oct 26, 2020 12:39 PM UTC

Hi,

Thank you for replying back to my post - a colleague was able to help me troubleshoot. I think it had something to do with a cloned token that I updated. I was seeing a different time than he was for some reason. He updated it on his end and it somehow resolved the issue.

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SanfordWhiteman
SanfordWhiteman
Level 10
Oct 26, 2020 5:32 PM UTC

OK, wonder what it was, since the ICS stores UTC time.

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