Can't access design studio assets after updating router/modem. Any suggestions? | Community
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Cheryl_Pederzo1
Cheryl_Pederzo1
Level 2
Mar 20, 2018 9:47 PM UTC
Solved

Can't access design studio assets after updating router/modem. Any suggestions?

I  know this is bizarre but I just bought a new router/modem this weekend and now when I try to edit any design assets, it just times out and never loads.  I know it is the router because if I connected to a different network, everything is fine. The new router is a Netgear.  Any one have similar problems or suggestions?  So far the Marketo Design Assets are the only thing I seem to have problems loading.

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Cheryl_Pederzo1
Cheryl_Pederzo1Accepted solution
Level 2
Apr 9, 2018 2:53 PM UTC

In case anyone else comes across this, I discovered the problem.  The firewall on the router was blocking access. When it was turned off, access was restored.  It only appeared to affect access to the design studio.

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2 replies

Cheryl_Pederzo1
Cheryl_Pederzo1AuthorAccepted solution
Level 2
Apr 9, 2018 2:53 PM UTC

In case anyone else comes across this, I discovered the problem.  The firewall on the router was blocking access. When it was turned off, access was restored.  It only appeared to affect access to the design studio.

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Grégoire_Miche2
Grégoire_Miche2
Level 10
Mar 20, 2018 9:54 PM UTC

Hi Cheryl,

Try cleansing you caches.

Greg

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