Can't view navigation tree | Community
Skip to main content
New Participant
September 5, 2020
Solved

Can't view navigation tree

  • September 5, 2020
  • 2 replies
  • 1877 views

I suddenly lost the navigation tree from my Marketo. Please advise how I can switch it on again.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Oz_Platero

Hello @aileenpph ,

 

There is a rare bug that makes it disappear. 


If you clear cookies, cache, etc, try different browsers, log out, log in, etc (all suggestions Marketo support will ask you to do first), you can open a support ticket, and they can clear the palette and/or clear tree cache for you.  They should know why to try first.

Thank you

2 replies

Oz_Platero
Oz_PlateroAccepted solution
New Participant
September 8, 2020

Hello @aileenpph ,

 

There is a rare bug that makes it disappear. 


If you clear cookies, cache, etc, try different browsers, log out, log in, etc (all suggestions Marketo support will ask you to do first), you can open a support ticket, and they can clear the palette and/or clear tree cache for you.  They should know why to try first.

Thank you

SanfordWhiteman
New Participant
September 5, 2020

That's... pretty weird!

 

Can you post a screenshot of exactly what you're seeing?

 

In all browsers?