can you recover a deleted email? | Community
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A
Anonymous
January 14, 2016
Question

can you recover a deleted email?

  • January 14, 2016
  • 2 replies
  • 6854 views

Can  you recover a deleted email?

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2 replies

Grégoire_Miche2
Grégoire_Miche2
New Participant
January 15, 2016

Hi Tom,

You can also vote here :

-Greg

J
JohnCl9
Employee
January 14, 2016

Hi Tom,

The short answer is yes.

The long answer is that it can take some doing to recover it, which can take some time, so if there is any way you can recreate it in an hour, or clone a similar email, then that would be the quickest way to do it.  We have a tool that can do it, but it can cause issue, so only the engineers can run it, and like I said, that can take some time.

John

    A
    AutumnMa1
    New Participant
    February 3, 2017

    @John Clark , Is this true? Support chat says no. Also if this works through RCE, then that means the email data is available right? Recover Deleted email

    this is my issue. Can I find previous email send data after an email is deleted?

    J
    JohnCl9
    Employee
    February 3, 2017

    Hi Autumn,

    We should be able to restore the email asset, at least, there  but I can't say for certain if that will restore the analytics data as well.  What I would recommend is opening a case with support and providing the details about the email you want to have restored.  The engineer that gets the case can dig in and see what we can do.

    John

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