Can you set a maximum number for how many leads can go through an email send program? (not a smart campaign flow, but a mailbox email send program) | Community
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Nathan_Youmans
Nathan_Youmans
New Participant
January 4, 2018
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Can you set a maximum number for how many leads can go through an email send program? (not a smart campaign flow, but a mailbox email send program)

  • January 4, 2018
  • 3 replies
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Can you set up a limit for how many leads can run through an email send program? Not a smart campaign but a mailbox email send. This would be to restrict users from accidentally sending to large numbers.

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Best answer by SanfordWhiteman

As Devraj and Keith point out, there's no separate restriction available.

If you're desperate to get a handle on this from an audit-trail standpoint, you could use a webhook to count the recipients of (already-out-the-door) campaigns by triggering on Was Sent Email  and sending an alert if you see the Nth occurrence. The only catch is that you wouldn't want to set the limit very high, because webhooks themselves shouldn't be called at very high volume. If the limit is, say, 10-20K that would be fine, and you'd get the earliest possible warning.

3 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
January 4, 2018

As Devraj and Keith point out, there's no separate restriction available.

If you're desperate to get a handle on this from an audit-trail standpoint, you could use a webhook to count the recipients of (already-out-the-door) campaigns by triggering on Was Sent Email  and sending an alert if you see the Nth occurrence. The only catch is that you wouldn't want to set the limit very high, because webhooks themselves shouldn't be called at very high volume. If the limit is, say, 10-20K that would be fine, and you'd get the earliest possible warning.

Devraj_Grewal
Devraj_Grewal
New Participant
January 4, 2018

Nathan,

I do not believe this is possible. If, for example, the smart list in the email program qualifies 100 people, the email send will send to those 100 (assuming none are blocked). After the program has initiated, you can't run the program again. So there are limits to running the program again, but no limits to how many can qualify. You will need to modify the smart list in the email program.

I would suggest just having a smart campaign send the email, then you can use a combination of random sample and smart campaign limits to limit the member size.

    Nathan_Youmans
    Nathan_YoumansAuthor
    New Participant
    January 4, 2018

    Got it. So there is no functionality similar to the "Smart Campaign Restrictions" limit to abort a smart campaign but for the email send programs. Correct?

    Devraj_Grewal
    Devraj_Grewal
    New Participant
    January 4, 2018

    Correct, there is no functionality similar to smart campaign restrictions for email send programs.

    keithnyberg
    keithnyberg
    New Participant
    January 4, 2018

    Hey Nathan,

    The smart campaign restriction will also apply to an email send program. But regarding the email send program restriction, there is currently nothing that I am aware of other than building a static list and adding the defined number of users to the list prior to send.

    Is there a reason you want the campaign limit to differ from the email send limit?

    Let me know your thoughts here.

    Sincerely,

    Keith Nyberg

      Nathan_Youmans
      Nathan_YoumansAuthor
      New Participant
      January 4, 2018

      Hey Keith - are you sure the smart campaign limit will also apply to an email send program? If so, you'd have to make that change at the master admin level for every email send program that would exceed that limit. That is my question, is there a different place at the admin level to restrict the # that can run through an email send program.

      keithnyberg
      keithnyberg
      New Participant
      January 4, 2018

      Hey Nathan

      The email program is still actioning smart campaigns behind the scenes, so as I mentioned, restrictions to smart campaigns limits apply to email program sends as well. This limit is set in the Admin console. Unfortunately there is not a separate place to set a limit specific to email.

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