Can you trigger on score changes 24 hours ago without a wait step?
I currently have a smart campaign to send emails 1 day after a score field on a lead changes.
It looks like this:
- Trigger on score change and filter out some leads
- Wait 1 day
- Remove leads from the campaign that shouldn't qualify (again, in case they now meet the filter)
- Send email
Instead of waiting a day, can I trigger on score changes that happened 24 hours in the past (or 24-25 hours in the past)? The issue with the wait step is that if I only allow people to enter the campaign once or every ___ days, I have a bunch of people who enter the campaign, then get removed from it before I send them any email. If I can avoid the initial wait step, I'll guarantee that everybody in the drip campaign gets at least the first email.
I've seen that you can trigger on score change and have a date range, but this isn't working for me:
TRIGGER: Score is Changed
Score Name Is AllScore
Change is +1
Date of Activity in past 25 hours
FILTER: Not Score was changed
Score Name is AllScore
Date of Activity in past 24 hours
The intent is to find people where AllScore was incremented 24-25 hours ago, but to exclude people who have had their score increased in the past day. Should this work?
It's also not quite ideal to to use the above logic even if it did work because if somebody had constant activity and score changes, we wouldn't let them into the campaign. Therefore is there another way to solve the overall issue where we let people into a campaign, then exclude them, then they can never get the email that was tied to the campaign?
