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Iryna_Zhuravel4
Iryna_Zhuravel4
New Participant
November 21, 2015
Solved

Cannot access My Support Cases

  • November 21, 2015
  • 4 replies
  • 2301 views

Keep getting the same error for a couple of days already when trying to access my support cases "Time out Try again:(", is anyone else experiencing this?

Best answer by Stijn_Heijthuij

Try opening a support case for that

Did you try different browsers? Otherwise send them an email at support@marketo.com

4 replies

Iryna_Zhuravel4
Iryna_Zhuravel4Author
New Participant
November 24, 2015

Same thing on all browsers, will just send them an email

Thanks for you feedback

Andy_Varshneya1
Andy_Varshneya1
New Participant
November 23, 2015

I've noticed this happens with Chrome more frequently than anything else. One thing you'd like to check for is if you have the latest version of Chrome.

Otherwise, as everyone else suggested, try a different browser, get to the tickets differently, or email support if the first two don't work.

Andy

Priyank_Joshi3
Priyank_Joshi3
New Participant
November 23, 2015

If you are unable to locate your cases. You can also check to see under My Cases tab --> "All Company open Cases".

Thanks

Priyank

Stijn_Heijthuij
Stijn_HeijthuijAccepted solution
New Participant
November 21, 2015

Try opening a support case for that

Did you try different browsers? Otherwise send them an email at support@marketo.com

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