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Anonymous
July 21, 2017
Solved

Cannot add user

Hi all,

   I'm getting this issue with trying to add a user that looks like has never been in the system and is NOT in the list of users. But Marketo is saying that "this userid is in use. choose another email"

Has anyone had this issue before?

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    Michael_Florin-2
    Michael_Florin-2Accepted solution
    Level 10
    November 15, 2021

    Hey... did you find a solution for this ??? 


    I don't think there is an easy solution. A friend of mine has his email address as a login in some Marketo instance he has no longer access to. Therefore he can't use that email address for any other Marketo instance.

     

    Either you identify that instance and a person that can delete you there, or you might try your luck with Marketo Support.

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    5 replies

    Grant_Booth
    Grant_Booth
    Level 9
    July 21, 2017

    Have them try logging in with that user and resetting their password if needed, and then see whose instance of Marketo they are in
    Also, if you have a sandbox make sure it's not already in use there.

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    Anonymous
    December 14, 2017

    I'm getting the same error even though deleted the user from sandbox environment.

    This userid is in use. Choose another email

    But same user can have account in multiple instances.

    Like I can have my account in both sandbox and prod instance. Is Universal ID used for such needs ?

    Thanks

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    saakshi-2
    Level 1
    November 12, 2021

    Hey... did you find a solution for this ??? 

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    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    July 21, 2017

    Sounds like a bug.

    Unless you have had another instance of marketo at your company. That has happened to our team, we've had multiple marketo instances due to mergers and acquisitions, and have had to use different versions of our email address.

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