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Anonymous
July 26, 2016
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Cannot Get Video to Play in New Email 2.0 Templates

  • July 26, 2016
  • 1 reply
  • 3069 views

I have been testing the new templates.  I tried to add a video and it seemed very straightforward.   I just tried a youtube link to begin with.  Everything looks fine in Marketo, but when I send the test, the player button is gone and the thumbnail isn't clickable.  Does anyone know how this is supposed to work?

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Best answer by Nicholas_Manojl

I don't think it works with Outlook 2010, and possibly others.

If you try it in Gmail or another client, it will probably work as expected.

The takeaway is to not use it. A workaround might be to go to Youtube Thumbnail Generator and just do an image & link.

1 reply

Nicholas_Manojl
Nicholas_ManojlAccepted solution
New Participant
July 27, 2016

I don't think it works with Outlook 2010, and possibly others.

If you try it in Gmail or another client, it will probably work as expected.

The takeaway is to not use it. A workaround might be to go to Youtube Thumbnail Generator and just do an image & link.

    Ouida_Linkous
    Ouida_Linkous
    New Participant
    July 27, 2016

    Ahh, thanks you Nicholas.  I had not heard this.  We will definitely steer clear and I will share with my team.  Very useful to know.  I appreciate your advice!

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