Cannot locate Smart Campaign that is unsubscribing people | Community
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bjohnson-5
bjohnson-5
New Participant
August 8, 2022
Solved

Cannot locate Smart Campaign that is unsubscribing people

  • August 8, 2022
  • 1 reply
  • 3134 views

Hi! It looks like some contacts got involuntarily unsubscribed when they were added to a list. I'm having an issue trying to locate the Smart Campaign that is doing the unsubscribing. All I have is the campaign ID. How do I find the campaign that is doing this with only the Campaign ID from the person's activity record?

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Best answer by Darshil_Shah1

This is the reason that it gave?

 

Reason:
System flow action sysActionChangeDataValue resetLeadEmailStatus

This CDV seems to be due to Marketo’s durable unsubscribe feature. Meaning these leads existed in your system in past, were unsubscribed, and deleted. The durable unsubscribe feature changes the unsubscribed field for these people to match their previous email preferences. 

Reference KB article - https://nation.marketo.com/t5/knowledgebase/meaning-of-activity-log-quot-system-flow-action/ta-p/248440

 

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
August 8, 2022

If there's a campaign associated with a CDV (or flow step execution) you can navigate to the campaign from the person's activity log itself. Snapshot below - 

Albeit above, In most cases, you can also navigate to the campaign from the campaign id as well. Campaign Id is a numeric string, you can navigate to any campaign in your instance, replace the campaign ID in the end next to "SC".

 

Ex. if the campaign id you want to navigate to is 1234, go to any random campaign in your Marketo instance, in the URL bar - replace the numeric string (in most cases the campaign id is of 4 digits, unless of course you have tons of campaigns), and hit enter. Notably, there's a caveat worth mentioning in this approach, that in some cases the numeric id in the URL may not match with the campaign id (we've seen this happening for email assets in past). 

 

Alternatively, you can query the campaign by id using query campaign by id API as well, the response will have the campaign URL.

 

bjohnson-5
bjohnson-5Author
New Participant
August 8, 2022

Thank you, Darshil. That was going to be my first course of action, but it's not listed. See screenshot.

 

For the campaign ID, is it the last four digits of the eight digits you see in the screenshot?

Darshil_Shah1
Darshil_Shah1
Community Manager
August 8, 2022

I think you missed adding the snapshot.

 

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