Cannot log into Marketo Event Check-in on iPad | Community
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Marie_Fougner
Marie_Fougner
Level 1
Feb 3, 2020 6:33 AM UTC
Question

Cannot log into Marketo Event Check-in on iPad

Hi, 

 
I have been using the Marketo Events Check-In on an Apple iPad several times.
 
However, now it wont let me log in. It states that my password or username is incorrect but its not. After trying too many times I am blocked. 
 
I can still login to the Marketo.com platform. 
 
Help!
 
Marie
 
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2 replies

Harish_Gupta6
Harish_Gupta6
Level 6
Feb 3, 2020 10:36 AM UTC

Hi,

 

If you are using the same credentials for login in Marketo.com and Marketo event app then go to Admin-> Users  & Profiles and check if you still have Mobile Application/Permission role added in your profile. And if you are using different userid for Event App then Go to Admin-> Users & Profiles and check the user's Access Expires date. If the date is a past date then correct it or if the date is valid and then reset the password.

 

 

 

Thanks

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Harish Gupta
Nicholas_Manojl
Nicholas_Manojl
Level 8
Feb 3, 2020 10:36 AM UTC

Ask someone with Admin privileges to double check your user role still has access to the Mobile app. 

 

https://docs.marketo.com/display/public/DOCS/Grant+Users+Access+to+the+Check-in+App

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