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A
Anonymous
June 3, 2014
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Case Severity Key on Ticket Entry Page

  • June 3, 2014
  • 2 replies
  • 1299 views
When I enter a support ticket I can A) Never remember what the different Ps stand for B) don't know where to go look for the definition. It would be nice if there was some kind of permanent key that is a reminder for the different levels of severity or, better yet, rename it so that P3=Minor and so on.

Just a thought! Thanks!

    2 replies

    K
    kh-lschutte
    New Participant
    February 7, 2020
    No text available
    Dory_Viscoglio
    Dory_Viscoglio
    New Participant
    June 3, 2014
    Hey Rachel, I think if you select the dropdown and then hover on one of the options, this pop-out tells you the levels. (But that took me a long time to find!)

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