Case Ticket - Feedback Rating upon Problem Solving | Community
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A
Anonymous
June 3, 2014
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Case Ticket - Feedback Rating upon Problem Solving

  • June 3, 2014
  • 5 replies
  • 1822 views

There should be a feedback rating for solving customers Issues.

This way Marketo would know the level of customer satisfaction received for trouble shooting and technical side

There is always a auto response email once yu submit a case and always prompt saying "waiting for customer input".

I think other competiors of MA Tools are doing a great job in technical feedback rating and support.

 

    5 replies

    K
    kh-lschutte
    New Participant
    February 7, 2020
    No text available
    Kenneth_Law
    Kenneth_Law
    New Participant
    August 19, 2014
    Hi Bamah,

    Just to follow up with the posts from my collegues, if you are not receiving any of the Customer Satisifaction Surveys from our team, you can send an email to supportfeedback@marketo.com and we can look into the reason that is happening.
    A
    Anonymous
    June 4, 2014
    Hi Bamah

    Also we have an ondemand where you can survey any of your closed cases.

    See screen shot below.

    Rgs
    Damien
     
    A
    Anonymous
    June 4, 2014
    Hi Bamah,

    Support does send a customer satifaction survey out upon case closure. It sounds like you are not recieving them, I'll ask a colleague to look into this.

    Rgs,
    Cathal
    A
    Anonymous
    June 4, 2014
    Hi Bamah,

    Support does send a customer satifaction survey out upon case closure. It sounds like you are not recieving them, I'll ask a colleague to look into this.

    Rgs,
    Cathal
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